Return & Refund Policy

We are more than happy to accommodate exchanges & returns of the product that have NOT been tampered. 

We offer ONE TIME free return and exchange for in-stock commodity and for our customers who keep their items in original conditions and meanwhile follow our return & exchange process.

NO return & exchange for clearance products.

NO return & exchange for Range problem

Please confirm the gas range and resolution before purchase. If the range and resolution are inappropriate, they will not be returned.

Order Cancellation and Change

For any order cancellation and change, we can freely help to cancel your order and to change your order details ONLY if you could contact us within 24 hours after you place your order.

For in-stock items (we marked as IN STOCK), we can help to cancel or to change your order any time without any charges before shipping out.
And an extra charge will be necessary if you want to do some possible changes when your order is already under processing. So we will be very appreciated if you could contact ada@bosean.com for the details and the possibility at your earliest convenience if you want to do some changes.

Return & Exchange Process

Step 1:

Please contact our customer service within 72 hours after you received your package via email at ada@bosean.com to explain the reason for the return/exchange.

Step 2:

Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations).

Step 3:

Please ship the returned product back to the address we gave you.You're also responsible for the return shipping charge.

*We DO NOT accept the return packages by freight collect.

Please do email us the tracking number to ada@bosean.com after shipping out your returned package.

We highly recommend you to ship your returning package in a trackable shipping method to guarantee that we can receive your package, we're not responsible for the lost of returning packages.

And please shipping out your returned package within the next 3 days after getting our authorization. Or your package will be rejected, and which will influence your refund. Thanks for your understanding!

Step 4:

After receiving the returned package, we'll arrange the refund within 7 working days if you just request a return.

Please note that we will arrange your refund after our After-sale Department which is in China received the returned package. The total processing time is about 15 working days.

Refund instructions

The refund will be returned to where you pay. That is to say, if you pay by your credit card via PayPal, the refund will be returned to your credit card. Normally, the money will arrive in your credit card within 15 days after we arrange your refund, or you can call your bank company to get the exact time for your refund.

We'll arrange the exchange within 7 working days for return & exchange. And please check here to estimate the processing time of your second item.

If you have any queries, please feel free to contact us.

Email : ada@bosean.com